Have questions about renting facedown recovery equipment? You’re not alone. This page covers the most common questions we receive—from what's included in your rental to how delivery, setup, and returns work. Our goal is to make the process as smooth and stress-free as possible so you can focus on healing. If you don’t see your question here, feel free to reach out—we’re always happy to help.
Retina Recovery Inc. is fully insured and compliant with WSIB regulations in Ontario, ensuring both our customers and team members are protected during equipment delivery and in-home support.
We understand that accidents and normal wear happen. If any damage occurs, just give us a call—we appreciate your honesty. Thankfully, since 2015, we've only had one curious cat put our premium recovery bed to the test!
We’re working hard to help customers get insurance coverage for facedown recovery rentals. While not guaranteed, many have had success—especially with Sunlife. A prescription from your surgeon and mailing in your claim often improves your chances.
Our rentals include more than equipment—they come with personalized setup, guidance, and support to help you recover properly. During delivery, we answer your questions and ensure you're positioned for success throughout your facedown recovery.
Surgery delays can happen, and if your date changes—even after equipment has been delivered—there’s no need to worry. Just contact us, and we’ll happily adjust your rental dates. We’re here to support you every step of the way as part of your recovery team.
Read more: What happens if my date changes after the equipment delivery?
Deciding whether to rent or buy facedown recovery equipment can be challenging, especially when time is limited. Renting offers several advantages: high-quality facedown/vitrectomy recovery beds with adjustable headrests, a reversible mirror for comfort, potential insurance reimbursement (with a doctor’s prescription), hassle-free delivery and setup, and no need to resell after recovery. Have questions? We’re here to help.
Read more: Rent or Buy? Choosing the Best Facedown Recovery Equipment for You
For comfort and safety, our beds are designed without built-in armrests. Instead, we recommend using a small ottoman or crate with a pillow to provide flexible arm support and extra space for personal items.
More people are choosing to rent both the Facedown/Vitrectomy Recovery Bed and Chair (with mirror included) for added comfort during recovery—often telling us they can’t imagine doing it without both. Rental rates are listed on each equipment page.
Read more: Why Many Patients Choose to Rent Both a Bed and a Chair
Since 2015, we’ve prioritized your safety by using Benefect, a hospital-grade disinfectant made from plant extracts. Each piece of facedown recovery equipment is thoroughly cleaned and prepared using this powerful yet gentle solution—effective against bacteria, viruses, and fungi, with no harsh chemicals or synthetic additives.
We no longer offer the facedown recovery mat or tabletop support system due to comfort and safety concerns—such as breathing issues, back strain, and poor mirror positioning. Our Premium facedown/vitrectomy equipment offers better support, ease of use, and overall recovery comfort.
Read more: Do you offer equipment to put on a bed or sit at a table?
If you need to extend your facedown recovery rental, just contact us. We're here to support you throughout your recovery, and we’ll make the necessary adjustments to your rental. While we hope you don’t need the equipment any longer than necessary, we're happy to help for as long as you do.
Read more: Can I extend my rental if I need to be facedown longer?
Our preferred method of payment is cash, cheque, E-transfer or credit card (MasterCard, VISA or AMEX). A $40 charge for all NSF cheques will apply. An official receipt will be issued with everything itemized for an insurance claim.
We offer in-home personalized delivery within our delivery area. Each in-home set-up is about 45 minutes in length as we listen to your needs and set-up the equipment for you. This is not a drop, run, good-bye.
We want to reduce your anxiety so you can focus on maximizing your recovery!
Personalized Delivery, Set-up & Pickup are available to Hamilton, Burlington, Milton, Oakville, Mississauga, St. Catharines, Niagara, Brantford, Cambridge, Guelph, Kitchener and surrounding areas (Monday to Friday); London, Ontario (Tuesday to Thursday)
"Heal Right the First-Time!"
Since 2015, Retina Recovery Inc. has been be honoured to serve thousands of renters during their facedown recovery.
Address: 29 Houndtrail Drive
Waterdown, Ontario L8B 0L9
Phone: 905-745-0412
Email: info[at]retinarecovery.ca
